No Return, No Refund Policy + Payment Terms + Product Review Option
Effective Date: [Insert Date]
Thank you for choosing [Your Business Name]. Please review this policy carefully before placing an order.
1. All Sales Are Final
All products and services sold by SMVCreates are non-refundable and non-returnable.Once a purchase is made, we do not accept returns, cancellations, exchanges, or refund requests.
2. Payment Terms
2.1 Non-Refundable Down Payment (50%)
A 50% non-refundable down payment is required at the time the order is placed.No work will begin until this deposit is received.
2.2 Remaining Balance (50%)
The remaining 50% balance is due once the product is completed and approved, and must be paid in full before the product is released.
2.3 Failure to Pay Final Balance
If the final balance is not paid within 5 days of completion or approval:
The order may be considered abandoned.
The 50% deposit will be forfeited.
The product may be resold or disposed of at our discretion.
3. Customer Review Before Final Sale
3.1 Optional Product Preview
Customers have the opportunity to review the product before the final sale is completed.This review can include:
3.2 Limits on Changes
Adjustments requested during the review must be:
Reasonable,
Within the scope of the original order, and
Approved by SMVCreates based on materials, labor, and feasibility.
Major changes or redesigns may require:
An additional fee, or
A new order agreement.
3.3 Approval to Finalize
Once the customer approves the product, the remaining balance becomes due immediately.After final payment, no further changes can be made.
4. No Cancellations
After the 50% deposit is collected, an order cannot be canceled for any reason.
5. Exceptions (Optional)
Exceptions may apply only for:
If an exception is approved, we may offer a replacement or store credit.No cash refunds will be given.
6. Digital Products and Services
All digital items, custom designs, and services are final sale with no refunds or cancellations.
7. Chargebacks
Filing a chargeback without contacting us is considered fraud, and we will dispute it using invoices, communication records, and delivery proof.
8. Customer Agreement
By placing an order and submitting payment, you acknowledge and agree to all terms in this No Refund, No Return, and Payment Policy.
